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FAQs

Q: I want to bundle courses together but can't see the courses I want in the FGI passport schemes, what can I do?

A: Simply give our dedicated resettlement advisor Jayne Neal a call on 01926 405 797 or via email: This email address is being protected from spambots. You need JavaScript enabled to view it. and he will be able to speak to you about tailoring a package suitable to your requirements.

 

Q: Why should I pick FGI as my resettlement company?

A: We have a dedicated MoD Account Manager/resettlement advisor, Rich Warren, who  understands the resettlement process and the ELC and SLC funding allowances and can offer personalised training packages to suit your specific training requirements.

With over 17 training locations across the UK, and Project and Programme Management courses (ITIL®, PRINCE2®, MSP® and APMP) being delivered onsite at MoD locations, we will find a date and location to suit your requirements.

By delivering courses onsite at MoD locations, we are able to reduce your course costs and reduce your nights away from home and T&S expenditure.

A number of our trainers are ex Armed Forces and can relate course learning objectives to MoD based scenarios.

 

Q: What happens if I need to cancel or change the date of my course?

A: Please contact your PLA or Rich Warren as soon as possible. Please note that if you cancel with more than 10 working day's notice, 50% of the course fee will be charged, and with less than 10 workings day's notice, 100% of the course fee will be charged. If you need to reschedule with more than 10 working day's notice, £50 will be charged and with less than 10 day's working notice, 100% of the course fee will be charged.

 

Q: How do I apply for my Enhanced Learning Credits (ELC)?

A: Contact your PLA or learning centre staff and they will explain the procedure.

 

Q: Who do I give my application to once completed?

A: Each circumstance is different so please contact your PLA or learning centre and they will be able to advise you.

 

Q: When will I receive any pre-course reading? 

A: If hard copy pre-course material is relevant to your particular course then this will be sent to you 4 weeks prior to the start of the course. If you require it any sooner, please let us know and we will try to accommodate your needs. Any electronic pre-course materials will be sent immediately with your joining instructions.

 

Q: When will I receive my exam results? 

A: On average you will receive these as follows:

ITIL Foundation: 3 - 4 Weeks

ITIL Intermediate - Capability Module: 3 - 4 Weeks

PRINCE2 Foundation: Provisional results provided on the day, confirmed within 3-4 weeks

PRINCE2 Practitioner: 3 - 4 Weeks

APMP Certificate: 10 Weeks

APMP for PRINCE2 Practitioners: 10 Weeks

MSP Foundation: Provisional results provided on the day, confirmed within 3-4 weeks

MSP Practitioner: 4 - 5 Weeks

 

Q: When does FGI need the delegate contribution and the Claim Authorisation Notes form (CAN)?

A: FGI must receive payment 10 working days before the start of the course and the CAN form should be available at the time of booking.

 

Q: How do I pay my delegate contribution? 

A: Payments can be made by debit/credit card.  Credit cards incur a 2% surcharge and Amercian Express 5%.

Please contact Purity Njathi on 01926 405771 with your details.

Alternatively you can pay by cheque made payable to FGI Limited and send to:

FGI Limited, Warwick Innovation Centre, Warwick Technology Park, Gallows Hill, Warwick, Warwickshire CV34 6UW.

By BACS – Account Name - FGI Ltd.

Account Number: 05014773

Sort Code: 30-92-33

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