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Terms & Conditions

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 Summary

Please note this is a summary only, see below for full terms & conditions.
Payment of all Course Fees must be made within 14 days of invoice unless alternative payment arrangements have been agreed in writing. In the event of date changes, the original invoice will remain payable and any further charges will be invoiced separately and will be payable within 14 days of invoice. Cancellations & changes must be made in writing to This email address is being protected from spambots. You need JavaScript enabled to view it. . FGI Ltd reserves the right to charge a 10% surcharge for late payment. Prices shown are exclusive of VAT, which will be applied at the prevailing rate. Where Special Terms and Conditions apply, the payment requirements and right to transfer or cancel may be modified – see full Terms & Conditions below.

Cancellation Terms

The following charges are applicable in the event of a booking being cancelled:

  • More than 20 working days’ notice - 50% of Course Fee Payable
  • Between 11 and 20 days’ notice – 75% of Course Fee Payable
  • 10 working days’ notice or less - 100% of Course Fee Payable
  • For selected courses 4 week cancellation terms apply


Rescheduling

The following charges are applicable in the event of a booking being rescheduled:

  • More than 20 working days’ notice - £50.00 administration fee
  • Between 11 and 20 working days’ notice - 50% of Course Fee Payable
  • 10 working days’ notice or less - 100% of Course Fee Payable
  • For selected courses 4 week cancellation terms apply

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 Terms & Conditions

1. Interpretation & Application

1.1 In this agreement the following words shall have the following meanings:

The Company: means FGI Limited of Warwick Innovation Centre, Warwick Technology Park, Gallows Hill, Warwick, CV34 6UW.

Client: means the person named as the delegate or client on the Purchase Order Form or purchase order.

Course: means the course stated on the Purchase Order From or purchase order.
 
Public Schedule Course: means a course which is open to being booked by any individual or organisation and is not exclusively arranged for the Client.
 
Fees: means the fees specified in writing by the Company to the Client.
 
Purchase Order Form: means the Company's booking form or web booking form.
 
Venue: means the venue specified on the Purchase Order Form or purchase order.
 
1.2 These terms and conditions will apply to any Course booked with the Company unless the Client is advised of Special Booking Terms.

2. Provision of Services

2.1 In consideration of the payment of Fees by the Client the Company agrees to deliver the Course at the Venue subject to these terms and conditions.

3. Booking

3.1 A booking will only be accepted when the Company receives a Purchase Order Form from the Client.
 
3.2 The Client will only be entitled to attend a Course when the Company receives full payment for the Course in accordance with Clause 4 below, unless alternative terms are agreed in writing.

3.3 Once a Purchase Order Form or a Web Booking Form has been submitted by the Client the Client is committed to the terms contained herein.

3.4 Where a Client books a course or courses without an agreed delivery date (i.e. "Date to Be Agreed" or "TBA") then the booking will be valid for a period of 12 months from the date of payment unless agreed in writing by FGI that alternative terms apply. Fees remaining unallocated to a course after 12 months will not be refunded and will be treated as though the course was cancelled by the client with less than 10 days' notice.

4. Payment Terms
 
4.1 The Fees for the Course shall be paid by the Client no later than 14 days from the date of invoice except where the Course is due to run within that period in which case the Fees for the Course must be paid before the Course commencement date, unless alternative credit facilities have been agreed with the Company in writing or clause 4.2 below applies.

4.2 If the booking is a passport booking, the Fees for all of the Courses on the passport booking shall be paid by the Client no later than 14 days from the date of invoice except where the first Course which is subject to the passport booking is due to run within that period in which case the Fees for all Courses must be paid before the first Course commencement date.

4.3 An invoice for the Fees will be sent to the client upon receipt of the Purchase Order Form.

4.4 All Fees are exclusive of VAT.

4.5 FGI reserves the right to charge a 10% surcharge for late payment.

4.6 Where the Booking relates to a Client dedicated Course and not a Public Schedule Course expenses will be charged at cost with mileage being charged at 40p per mile where applicable.

4.7 Where the Fees are inclusive of examinations, they are deemed to be inclusive of one examination only per delegate. Any further examinations or re-sits taken by any delegate will be charged for separately.

5. Cancellation and Transfer of Bookings
 

5.1 The Client may cancel the Booking for the Course subject to payment of the proportion of the Fees as stated within clause 5.5 Cancellation Terms below.

5.2 If the Course is one that requires pre-course materials and at the time of cancellation the Client has been sent such materials, then the Client will still be liable to pay for them, regardless of any other cancellation Fee. The Company may waive this charge if the materials are returned to the Company in immaculate condition and in a timely manner.

5.3 As an alternative to cancellation the Client may, provided suitable alternative courses are available, transfer their booking to a later Course; subject the terms stated under clause 5.6 Rescheduling below.

5.4 No cancellation or transfer of a booking will be valid unless notified to FGI in writing to This email address is being protected from spambots. You need JavaScript enabled to view it.

5.5 Cancellation Terms

The following charges are applicable in the event of a client cancelling a course:

  • More than 20 working days’ notice - 50% of Course Fee Payable
  • Between 11 and 20 days’ notice – 75% of Course Fee Payable
  • 10 working days’ notice or less - 100% of Course Fee Payable
  • For selected courses 4 week cancellation terms apply

5.6 Rescheduling

The following charges are applicable in the event of a Client asking for a Course to be rescheduled:

  • More than 20 working days’ notice - £50.00 administration fee
  • Between 11 and 20 working days’ notice - 50% of Course Fee Payable
  • 10 working days’ notice or less - 100% of Course Fee Payable
  • For selected courses 4 week cancellation terms apply
 
6. Cancellation by FGI Limited

6.1 In relation to any Public Schedule Course, the Company reserves the right to cancel the Course at any time or to vary the content, date or location of the Course.

6.2 It is agreed that the Company will not be liable for any costs incurred by the Client in the event of a course being cancelled or postponed by the Company.

6.3 Where the Company does cancel or change the dates of the Course, the Course content or the Course location it shall give the Client as much notice as possible under the circumstances and the Client shall have the opportunity to transfer to another course and the Company will not make any additional charge for this transfer.

7. Warranties

7.1 The Company warrants that the training will be carried out with reasonable skill and care and by trainers who are experienced in delivering such training but the Client acknowledges that due to the complexities of the materials of the Course any material provided will of necessity be a summary only and should not be relied upon without seeking additional clarification from the Company.
 
 
8. Jurisdiction
 
 
8.1 All disputes claims or proceedings between the parties relating to the validity construction or performance of these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the High Court of Justice in England and Wales, ('The High Court') to which the parties irrevocably submit. Each party irrevocably consents to the award or grant of any relief in any such proceedings before the High Court and either party shall be entitled to take proceedings in any other jurisdiction to enforce a judgement or order of the High Court

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 Changes and Updates to our Terms & Conditions

Our Terms & Conditions may be updated from time to time, and continued use of our services indicates your agreement to the policy and any subsequent amendments.
 
Our Terms & Conditions were last modified on: 28th May 2014.

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