07/07/2009

Successful ITIL Implementation requires a lot more than sending people on training courses.

If these questions sound familiar...

• How do you deal with pressures to cut costs without sacrificing quality or service provision?
• How do you make service management outsourcing a win-win?
• Where should you start with adopting ITIL?
• What's the point of moving from v2 to v3?
• How do you achieve the balance between providing a stable service without stagnating?
• Are you finding Configuration Management too hard?
• How do you bridge the gap between the business and IT?

...then perhaps we can help.

FGI, one of the UK's leading ITIL/IT Service Management training and consultancy providers are running an 'Ask the Expert' session on 9th July 2009. Senior Consultant Trainer, Jiwan Trehan, will be available for a free one hour conference call. Whether you are new to ITIL or require guidance with implementation, Jiwan can provide direction and support for your service management queries.

As an experienced, highly motivated IT Service Manager, Jiwan has an extensive background within Service Management, Jiwan's expertise include;

• Planning, Protection and Optimisation
• Service Strategy & Service Design
• Service Management toolsets
• Promoting the benefits of 'best practice' Service Management to senior management

To secure an appointment with Jiwan, please contact us.

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