Service Managers across a wide range of industries make use of ITIL guidance, to enable them to complete their roles more effectively and make the best of the resources available to them. This industry standard best practice IT Service Management framework is highly recognised amongst IT professionals and there are plenty of organisations offering training on this useful resource to enable more people to utilise it. The recent changes to the MALC (Managing Across the Lifecycle) syllabus may have an impact on ITIL training in the future.
When tasked with being a project manager or managing any kind of project at work many employers will insist on their staff taking relevant project management training to enable them to use the tools available to make project management easier. One of the ways in which employees can help themselves is by also looking at the resources and applications social media provides, which can benefit them throughout their training and when executing the management of the project itself.
Customer Relationship Management is an important aspect of business and in many cases best practice frameworks, such as ITIL, and other tools will be employed to manage this more effectively. Maintaining good customer relationships is often vital to the success within any industry and although small businesses may see the investment in CRM tools to be expensive, the benefits that ITIL training will provide the business with will far outweigh the relatively inexpensive purchase price.
FGI Ltd. announces the launch of its new Agile training programme. The certification consists of a 4 day course which covers APMG International Agile Foundation and Practitioner qualifications.
The ITIL framework provides established best practice guidance for IT service management - helping businesses to improve their strategic planning, provide stronger service management and make the most of their resources