“ITIL® v3: One Year On”

02/06/2008

Happy Birthday ITIL® version 3! Is it one year old already? And what a year it has been.

FGI often discuss the innate human response of resistance to change during our ITIL® courses, normally within the context of IT Service Management process introduction and improvement.

Dealing with this instinctive resistance to change is a challenge many organisations face and successfully overcome during their adoption of ITIL® Best Practice. But one year ago ITIL® itself was changing and, yes, there was resistance.

There was much consternation about what was going to change as part of the 'ITIL® Refresh' project, comments about ITIL® v2 'not being broken', and a general air of suspicion about the new version of Best Practice. But therein lies the very reason why ITIL® had to change, and why it will continue to evolve over time.

Best Practice, such as ITIL®, once adopted and used by a significant community becomes 'common practice', and new Best Practice is constantly developed as organisations try new ways to become more efficient, deliver higher quality service, and take advantage of new technology and new ways of working and thinking.

Indeed, at the core of the ITIL® process of Continual Service Improvement, is emphasised explicitly as one of the core volumes of the Service Lifecycle. It is only practicing what it preaches, after all.

When Sharon Taylor, the Chief Architect of ITIL® v3, was asked about what was changing between the two versions, she said, "Everything and nothing"! It sounds contradictory, but it is actually quite true. Everything has changed: from the concept of the Service Lifecycle, to the breadth of topics covered in the core of ITIL®; from the branding to the qualifications structure. But, at the same time, most of v2 has been retained intact: evolution, not revolution.

Has the initial resistance to this change been overcome during the first year of ITIL® v3's existence? Although there have been teething problems, particularly around the release of the new v3 qualifications, FGI has seen a steady rise in interest in and take-up of v3 over the recent months.

With the imminent release of the new v3 Intermediate and Expert qualifications, FGI is proud and excited to be offering the full v3 qualification scheme from Foundation to Expert.

Most of all, FGI are delighted to be able to help organisations adopt and adapt ITIL®, integrate their IT service provision with the needs of the Business and continually strive to do better, in line with the ITIL® ethos.

As with all their courses, FGI continues to lead the way with one clear price, inclusive of course materials and examinations, no course cancellation guarantee, pass guarantee and skills protection guarantee.

For further information on ITIL® v3, or to discuss your training requirements, please contact FGI on 01926 405 777