01/08/2008

FGI, the UK's leading ITIL® training and consultancy organisation have launched their first public schedule Foundation Certificate in ISO/IEC 20000 at their training venues in Warwick and London.

The Foundation Certificate provides the basic information, awareness and familiarity with the requirements of the International Standard ISO/IEC 20000.

The course builds upon the process requirements to include; planning and implementing new services, service delivery processes, relationship processes, resolution processes, and control and release processes. Adopting the plan, do, check and act cycle for service improvement.

Developing an ISO/IEC 20000 accredited organisation will take time, however having an organisation compliant will deliver the following benefits;

• A more competitive business
• Aligned IS/IT strategy with the overall business strategy
• Managed and reducing risk
• Managed and reducing costs
• Faster time to implement change
• Improved reliability and availability of service, leading to improved customer satisfaction
• Suppliers and partners will become more integrated and service focused
• Possibility of benchmarking with other organisations

View the complete course outline or the latest public schedule dates

For more information call us on 01926 405 797

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