ITIL v2 Practitioner
Outline
The ITIL® v2 Practitioner courses are aimed at those who are responsible within their organisation for designing specific processes within the IT Service Management discipline, and performing the activities that belong to those processes.
While the Manager's Certificate focuses on managing ITIL - based solutions across the breadth of Service management subjects, the Practitioner's Certificates focus on the depth of understanding and application of those subjects, treating each subject as a specialism.
Courses
- v2 Capacity Management
- v2 Change Management
- v2 Configuration Management
- v2 Problem Management
- v2 Release Management
- v2 Service Desk and Incident Management
- v2 Service Level Management
Why train with FGI?
- Providing the full range of ITIL® & PRINCE2® examination courses.
- ISEB & APMG Accredited Training Organisation.
- Over 30 Accredited ITIL® and PRINCE2® Training Consultants.
- Pass rates vastly exceed the national average.
- Pass Guarantee Scheme.
- Expert trainer interaction and post course support.
- International and UK locations.
- One Clear Price.
- Skills Protection Promise.
- Wide ranging client portfolio covering the private and public sectors.
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Why train with FGI?
- High quality colour courseware
- Pass rates which exceed the national average
- Pass guarantee scheme
- Post course tutor support
- Expert trainer interaction
- ISEB & APMG Accredited
- One clear price inclusive of courseware and examinations
Delegate Comments
"One of the best trainers I have ever had."
Mitchell Everett, Senior Service Desk, London Borough Of Tower Hamlets
Mitchell Everett, Senior Service Desk, London Borough Of Tower Hamlets
