v3 Service Transition

ITIL®

Duration: 3 days
Prices From: £945 per delegate (excluding VAT)

Online Resources High Quality Colour Courseware Post Course Tutor Support All Lunch and Refreshments Inclusive Pass Guarantee Scheme All Course Materials Inclusive

Course Outline

The ITIL Intermediate Certificate in Service Transition forms part of the Lifecycle series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification. It will give candidates a deep level of understanding of Service Transition processes and roles.

ITIL v3 Intermediate Service Transition Course Schedule >>

Course Overview:

This course is intended to enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice in processes pertaining to the Service Transition lifecycle phase.

The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL Intermediate examination in Service Transition worth 3 credits.

Course Content:

    1. Introduction to Service Transition

    • Purpose, Goals and Objectives
    • Scope of Service Transition
    • Interfaces with Other Lifecycle Phases
    • Service Transition and Business Value

    2. Service Transition Principles

    • Key Policies
    • Optimizing Service Transition
    • Metrics
    • Inputs and Outputs

    3. Service Transition Processes

    • Transition Planning and Support
    • Change Management
    • Service Asset and Configuration Management
    • Release and Deployment Management
    • Service Validation and Testing
    • Change Evaluation
    • Knowledge Management

    3.Managing People through Service Transitions

    • Managing Communications and Commitment
    • Managing Organizational and Stakeholder Change
    • Stakeholder Management

    4. Organizing Service Transition

    • Organizational Development
    • Technical and Application Management Role
    • Organizational Context
    • Roles and Responsibilities
    • Relationship with Other Lifecycle Phases

    5. Service Transition Technology Considerations
    6. Implementation and Improvement of Service Transition
    7. Challenges, CSFs and Risks

Course Objectives:

This course will enable participants to:

  • Understand the importance of Service Transition in the overall context of Service Management;
  • Understand Service Transition Principles and Processes;
  • Manage people through Service Transitions;
  • Organize Service Transition effectively;
  • Recognize Service Transition technology-related activities;
  • Understand how to implement and improve Service Transition; and
  • Understand and analyse challenges, Critical Success Factors and risks related to Service Transition.

Who Will Benefit?

This course is aimed at individuals who have attained the ITIL Foundation certificate in Service Management (either v3 Foundation or v1/v2 Foundation plus Bridge) and who wish to advance to higher level ITIL certifications. It will give delegates a detailed understanding of the ITIL Service Transition phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.

Individuals who may find this course of interest include IT professionals working within or about to enter a Service Transition environment and requiring a detailed understanding of the processes, functions and activities involved, as well as those who are seeking the ITIL Expert qualification in IT Service Management.

Examination:

  • Eight complex multiple-choice questions (multi-part, scenario-based, gradient-scoring), closed book
  • 90 minutes
  • 70% pass mark (28/40)

Course Materials:

Delegates will receive a copy of FGI's ITIL Intermediate Certificate in Service Transition courseware, along with the Service Transition volume of the ITIL Core Books.

Public Course Schedule

Here are some upcoming courses from our public schedule, for a full list of dates please view our course schedule.

v3 Service Transition (Non-Residential)
Location Start Date Days Price
ex. VAT		 Offers
ex. VAT
Next »
Warwick 20/02/2012 3 £945 Book Enquire
London City Point 26/03/2012 3 £945 Book Enquire
Warwick 21/05/2012 3 £945 Book Enquire
London City Point 25/06/2012 3 £945 Book Enquire

Private On-Site Training

This course can also be taught privately at your workplace by our accredited trainers, for more information read about our on-site training.

Why train with FGI?

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