v3 Release, Control & Validation

ITIL®

Duration: 5 days
Prices From: £1,510 per delegate (excluding VAT)

Online Resources High Quality Colour Courseware Post Course Tutor Support All Lunch and Refreshments Inclusive Pass Guarantee Scheme All Course Materials Inclusive

Course Outline

The ITIL Intermediate Certificate in Release, Control and Validation forms part of the Capability series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification. It will be of interest to candidates who wish to gain a deep level of understanding of the release, control and validation processes and roles across the Service Lifecycle.

Course Overview:

This course is intended to enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice across the Service Management lifecycle in processes pertaining to the capability of Release, Control and Validation Management, such as:

  • Change Management
  • Service Release and Deployment Management
  • Service Validation and Testing
  • Service Asset and Configuration Management
  • Knowledge Management
  • Request Fulfilment
  • Service Evaluation

The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL Intermediate examination in Release, Control and Validation worth 4 credits.

Course Content:

1. Release, Control and Validation in the Context of the Service Lifecycle

  • Service Management as a Practice
  • What is Service?
  • Service Management and Business Value
  • Processes in the Service Lifecycle

2. Change Management

  • Purpose, Goal, Objectives and Scope
  • Key Concepts and Activities
  • Key Metrics

3. Service Asset and Configuration Management

  • Purpose, Goal, Objectives, Scope and Interfaces
  • Key Concepts and Activities
  • CMS Data and Key Metrics

4. Service Validation and Testing

  • Purpose, Goal, Objectives, Scope and Interfaces
  • Key Concepts and Activities
  • Test Data and Key Metrics

5. Release and Deployment Management

  • Purpose, Goal, Objectives, Scope and Interfaces
  • Key Concepts and Activities
  • Key Metrics

6. Request Fulfillment

  • Purpose, Goal, Objectives and Scope
  • Key Concepts and Activities
  • Key Metrics

7. Service Evaluation

  • Purpose, Goal, Objectives and Scope
  • Key Concepts and Activities
  • Key Metrics and Challenges

8. Knowledge Management

  • Purpose, Goal, Objectives, Scope and Interfaces
  • Key Concepts and Activities
  • Key Metrics

9. Release, Control and Validation Roles and Responsibilities

10. Technology and Implementation Considerations

  • Technology and Tooling
  • Challenges, CSFs and Risks

11. Common Service Activities

12. Continual Service Improvement

Course Objectives:

This course will enable participants to:

  • Understand the importance of Service Management as a Practice;
  • Recognise the importance of Release, Control and Validation while providing service;
  • Appreciate how all processes in Release, Control and Validation interact with other Service Lifecycle Processes;
  • Identify the processes, activities, methods and functions used in each of the Release, Control and Validation processes;
  • Understand how to use the Release, Control and Validation processes, activities and functions to achieve operational excellence;
  • Explain how to measure Release, Control and Validation;
  • Understand the importance of IT Security and its contributions to Release, Control and Validation;
  • Understand the technology and implementation considerations surrounding Release, Control and Validation and the associated Challenges and Risks.

Who will benefit:

This course is aimed at individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications. It will greatly benefit delegates who require a deep understanding of ITIL Release, Control and Validation processes and how they may be used to enhance the quality of IT service support within an organisation.

Individuals who may find this course of interest include IT professionals that are working within an organisation that has adopted and adapted ITIL and who need to be informed about and thereafter contribute to an ongoing service improvement programme, as well as operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management, and who wish to enhance their role-based capabilities.

Examination:

  • Eight complex multiple-choice questions (multi-part, scenario-based, gradient-scoring), closed book
  • 90 minutes
  • 70% pass mark, distinction mark to be confirmed

Course Materials:

Delegates will receive a copy of FGI's ITIL Intermediate Certificate in Release, Control and Validation courseware, and must have access to the Service Transition, Service Operation and Continual Service Improvement core volumes, one of which will be provided as part of the course materials.

Public Course Schedule

Here are some upcoming courses from our public schedule, for a full list of dates please view our course schedule.

v3 Release, Control & Validation (Non-Residential)
Location Start Date Days Price
ex. VAT		 Offers
ex. VAT
Next »
Warwick 12/03/2012 5 £1,510 Book Enquire
London City Point 19/03/2012 5 £1,510 Book Enquire
London City Point 21/05/2012 5 £1,510 Book Enquire
London City Point 18/06/2012 5 £1,510 Book Enquire
London City Point 02/07/2012 5 £1,510 Book Enquire
London City Point 20/08/2012 5 £1,510 Book Enquire
Warwick 20/08/2012 5 £1,510 Book Enquire
London City Point 10/09/2012 5 £1,510 Book Enquire
London City Point 22/10/2012 5 £1,510 Book Enquire
Warwick 03/12/2012 5 £1,510 Book Enquire

Private On-Site Training

This course can also be taught privately at your workplace by our accredited trainers, for more information read about our on-site training.

Why train with FGI?

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