v3 Service Design

ITIL®

Duration: 3 days
Prices From: £945 per delegate (excluding VAT)

Online Resources High Quality Colour Courseware Post Course Tutor Support All Lunch and Refreshments Inclusive Pass Guarantee Scheme All Course Materials Inclusive

Course Outline

The ITIL® v3 Intermediate Certificate in Service Design forms part of the Lifecycle series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification. It will give candidates a deep level of understanding of Service Design processes and roles.

The ITIL v3 Intermediate Service Design course is inclusive of colour courseware, examinations, refreshments & lunch, post course tutor support, and pass guarantee.

ITIL v3 Intermediate Service Design Course Schedule >>

Course Overview:

This course is intended to enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice in processes pertaining to the Service Design lifecycle phase. The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL Intermediate examination in Service Design worth 3 credits¹.

Course Content²:

    1. Introduction to Service Design

    • Purpose, Goals and Objectives
      Scope of Service Design
    • Interfaces with Other Lifecycle Phases
    • Service Design and Business Value

    2. Service Design Principles

    • Balanced Design
    • Service Requirements
    • Design Activities, Aspects, Constraints
    • Service Design Models

    3. Service Catalogue Management

    • Capacity Management
    • Availability Management
    • Service Continuity Management
    • Information Security Management
    • Supplier Management

    4. Service Design Technology-Related Activities

    • Requirements Engineering
    • Data and Information Management
    • Applications Management

    5. Organising Service Design

    • Roles and Responsibilities
    • Organisational Context

    6. Tools and Technology for Service Design
    7. Implementation Challenges, CSFs and Risks

Course Objectives:

This course will enable participants to:

  • Understand the importance of Service Management as a Practice
  • Understand Service Design Principles and Processes
  • Carry out common Service Design activities
  • Organise Service Design effectively;
    Recognise Service Design functions and technology-related activities
  • Understand how to implement Service Design
  • Understand and analyse challenges, Critical Success Factors and risks related to Service Design.

Who Will Benefit?

This course is aimed at individuals who have attained the V3 ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications. It will give delegates a detailed understanding of the ITIL Service Design phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.

Individuals who may find this course of interest include IT professionals working within or about to enter a Service Design environment and requiring a detailed understanding of the processes, functions and activities involved, as well as those who are seeking the ITIL Expert qualification in IT Service Management.

Examination:

  • Eight complex multiple-choice questions (multi-part, scenario-based, gradient-scoring), closed book
  • 90 minutes
  • 70% pass mark, distinction mark to be confirmed

Course Materials:

Delegates will receive a copy of FGI's ITIL Intermediate Certificate in Service Design courseware, along with the Service Design volume of the ITIL Core Books.

¹ Certain conditions apply – ask your Account Manager for details.
² TBC once Final Syllabus published by APMG

Public Course Schedule

Here are some upcoming courses from our public schedule, for a full list of dates please view our course schedule.

v3 Service Design (Non-Residential)
Location Start Date Days Price
ex. VAT		 Offers
ex. VAT
Next »
London 09/08/2010 3 £945 £675 Book Enquire
London 18/10/2010 3 £945 £845 Book Enquire
Coventry 15/11/2010 3 £945 £845 Book Enquire
London 14/02/2011 3 £945 Book Enquire
Warwick 14/03/2011 3 £945 Book Enquire

Private On-Site Training

This course can also be taught privately at your workplace by our accredited trainers, for more information read about our on-site training.

Why train with FGI?

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