ITIL v2 Overview
Duration: 1 day
Prices From: £250 per delegate (excluding VAT)
Course Outline
Overview:
This one-day course provides an overview of the Best Practice ITIL framework, including all the core components, the key considerations for implementation and adoption of ITIL, and the accredited examination structure. The course is interactive, with presentation sessions interspersed with group exercises and discussions.
Course Content:
- What is ITIL
- Overview of ISO20000 and the Philosophy of Service Management
- Overview of Service Support processes
- Service Desk Function
- Incident Management
- Problem Management
- Configuration Management
- Change Management
- Release Management
- Overview of Service Delivery processes
- Service Level Management
- Financial Management
- Capacity Management
- Service Continuity Management
- Availability Management
- Structure of ITIL Examinations:
- Foundation Certificate
- Practitioner Certificates
- Manager‘s Certificate in IT Service Management
- Mapping ITIL to existing processes
- Question and Answers
Course Objectives:
This course will enable participants to:
- Understand the structure of the ITIL framework and describe its key components
- Describe the benefits to organisations of using ITIL for Service Management
- Demonstrate their understanding of each of the Service Management processes
- Assess their own organisation and Service management processes in terms of ITIL
- Understand the key considerations when undertaking the implementation of ITIL
- Describe the ITIL qualification structure
Who will benefit:
This overview is aimed at IT Service Managers and IT Professionals with no, or limited, prior knowledge or experience of ITIL.
Public Course Schedule
For further information on upcoming courses, or if you have any questions about this course, please contact us.
Private On-Site Training
This course can also be taught privately at your workplace by our accredited trainers, for more information read about our on-site training.
Why train with FGI?
- Providing the full range of ITIL® & PRINCE2® examination courses.
- ISEB & APMG Accredited Training Organisation.
- Over 30 Accredited ITIL® and PRINCE2® Training Consultants.
- Pass rates vastly exceed the national average.
- Pass Guarantee Scheme.
- Expert trainer interaction and post course support.
- International and UK locations.
- One Clear Price.
- Skills Protection Promise.
- Wide ranging client portfolio covering the private and public sectors.
Member Log in
Create New Account
Forgotten your password?Expert Advice
Why train with FGI?
- High quality colour courseware
- Pass rates which exceed the national average
- Pass guarantee scheme
- Post course tutor support
- Expert trainer interaction
- ISEB & APMG Accredited
- One clear price inclusive of courseware and examinations
Delegate Comments
Rachel Matthews, IBIS Helpdesk and TMSU Manager, The Environment Agency
