Duration: 1 day
Prices From: £145 per delegate (excluding VAT)
This is a 3 hour closed book examination, consisting of 5 essay style questions.
The pass mark is 50%. This module counts towards the ITIL® v2 Managers Certificate. Individuals who wish to take the Service Delivery examination must complete the ITIL® v2 Managers Service Delivery module, the exam coaching day and the revision day.
Candidates must successfully pass both examinations; Service Support and Service Delivery, to achieve the ITIL® v2 Managers Certificate.
For further information on upcoming courses, or if you have any questions about this course, please contact us.
This course can also be taught privately at your workplace by our accredited trainers, for more information read about our on-site training.