v3 Service Strategy
Duration: 3 days
Prices From: £945 per delegate (excluding VAT)
Course Outline
The ITIL® v3 Intermediate Certificate in Service Strategy forms part of the Lifecycle series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification. It will give candidates a deep level of understanding of Service Strategy processes and roles.
The ITIL v3 Intermediate Service Strategy course is inclusive of colour courseware, examinations, refreshments & lunch, post course tutor support, and pass guarantee.
ITIL v3 Intermediate Service Strategy Course Outline >>
Course Overview:
This course is intended to enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice in processes pertaining to the Service Strategy lifecycle phase. The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL Intermediate examination in Service Strategy worth 3 credits.
Course Content¹:
- 1. Introduction to Service Strategy
- Purpose, Goals and Objectives
Scope of Service Strategy - Interfaces with Other Lifecycle Phases
- Service Strategy and Business Value
- 2. Leading Service Strategy Discussions
- Value Creation within the Service Lifecycle
- Differentiation and Strategic Advantage
- Capabilities and Resources
- 3. Defining Services and Market Spaces
- Service Definition
- Customer and Service Assets and Business Outcomes
- Utility and Warranty
- Identifying Service Opportunities
- Visualising Services
- 4. Conducting Strategic Analysis
- Strategic Assets
- Service CSFs
- Service Alignment
- Pattern and Trend Analysis
- 5. Applying Financial Management
- Service Valuation
- Financial Modelling
- Business Impact Analysis
- Funding the Service Portfolio and ROI
- Service Portfolio Management
- 6. Managing Demand
- Challenges and Opportunities
- High-Level Strategy for Demand Management
- Demand Profiling
- Core Service Packages
- Service Level Packages
- Product Manager Role
- Business Relationship Manager Role
- 7. Driving Strategy through the Service Lifecycle
- Service Strategy in the Context of the Service Lifecycle
- Policies and Constraints for Service Design
- Service Transition Requirements
- The Service Catalogue and Service Operation
- Opportunities for Improvement
Course Objectives:
This course will enable participants to:
- Understand the importance of Service Management as a Practice
- Lead discussions on Service Strategy
- Define Services and Market Spaces
- Conduct strategic analyses
- Apply Financial Management and manage demand
- Understand how to drive strategy through the Service Lifecycle; and Understand and analyse challenges, Critical Success Factors and risks related to Service Strategy
Who Will Benefit?
This course is aimed at individuals who have attained the V3 ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications. It will give delegates a detailed understanding of the ITIL Service Strategy phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
Individuals who may find this course of interest include IT professionals working within or about to enter a Service Strategy environment and requiring a detailed understanding of the processes, functions and activities involved, as well as those who are seeking the ITIL Expert qualification in IT Service Management.
Examination:
- Eight complex multiple-choice questions (multi-part, scenario-based, gradient-scoring), closed book
- 90 minutes
- 70% pass mark, distinction mark to be confirmed
Course Materials:
Delegates will receive a copy of FGI's ITIL Intermediate Certificate in Service Strategy courseware, along with the Service Strategy volume of the ITIL Core Books.
¹ TBC once Final Syllabus published by APMG
Public Course Schedule
Here are some upcoming courses from our public schedule, for a full list of dates please view our course schedule.
| Location | Start Date | Days | Price ex. VAT |
Offers ex. VAT |
||
|---|---|---|---|---|---|---|
| Next » | ||||||
| Warwick | 13/02/2012 | 3 | £945 | Book | Enquire | |
| London City Point | 19/03/2012 | 3 | £945 | Book | Enquire | |
| Warwick | 14/05/2012 | 3 | £945 | Book | Enquire | |
| London City Point | 18/06/2012 | 3 | £945 | Book | Enquire | |
Private On-Site Training
This course can also be taught privately at your workplace by our accredited trainers, for more information read about our on-site training.
Why train with FGI?
- Providing the full range of ITIL® & PRINCE2® examination courses.
- ISEB & APMG Accredited Training Organisation.
- Over 30 Accredited ITIL® and PRINCE2® Training Consultants.
- Pass rates vastly exceed the national average.
- Pass Guarantee Scheme.
- Expert trainer interaction and post course support.
- International and UK locations.
- One Clear Price.
- Skills Protection Promise.
- Wide ranging client portfolio covering the private and public sectors.
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Why train with FGI?
- High quality colour courseware
- Pass rates which exceed the national average
- Pass guarantee scheme
- Post course tutor support
- Expert trainer interaction
- ISEB & APMG Accredited
- One clear price inclusive of courseware and examinations
Delegate Comments
Mitchell Everett, Senior Service Desk, London Borough Of Tower Hamlets
