v3 Service Design
Duration: 3 days
Prices From: £945 per delegate (excluding VAT)
Course Outline
The ITIL® Intermediate Certificate in Service Design forms part of the Lifecycle series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification. It will give candidates a deep level of understanding of Service Design processes and roles.
ITIL v3 Intermediate Service Design Course Schedule >>
Course Overview:
This course is intended to enable delegates with a Foundation-level knowledge of IT Service Management to apply good practice in processes pertaining to the Service Design lifecycle phase.
The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL Intermediate examination in Service Design worth 3 credits.
Who Will Benefit?
This course is aimed at individuals who have attained the ITIL Foundation certificate in Service Management (either v3 Foundation or v1/v2 Foundation plus Bridge) and who wish to advance to higher level ITIL certifications. It will give delegates a detailed understanding of the ITIL Service Design phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.
Individuals who may find this course of interest include IT professionals working within or about to enter a Service Design environment and requiring a detailed understanding of the processes, functions and activities involved, as well as those who are seeking the ITIL Expert qualification in IT Service Management.
Course Objectives:
This course will enable participants to:
- Understand the importance of Service Design in the overall context of Service Management
- Understand Service Design Principles and Processes
- Carry out common Service Design activities
- Organize Service Design effectively
- Recognize Service Design technology-related activities
- Understand how to implement Service Design and
- Understand and analyse challenges, Critical Success Factors and risks related to Service Design
Course Content:
- Introduction to Service Design
- Purpose, Goals and Objectives
- Scope of Service Design
- Interfaces with Other Lifecycle Phases
- Service Design and Business Value
- Service Design Principles
- Balanced Design
- Service Requirements
- Design Activities, Aspects, Constraints
- Service Design Models
- Service Design Processes
- Design Coordination
- Service Level Management
- Service Catalogue Management
- Capacity Management
- Availability Management
- Service Continuity Management
- Information Security Management
- Supplier Management
- Service Design Technology-Related Activities
- Requirements Engineering
- Data and Information Management
- Applications Management
- Organizing Service Design
- Roles and Responsibilities
- Organizational Context
- Tools and Technology for Service Design
- Implementation and Improvement of Service Design
- Challenges, CSFs and Risks
Examination:
- Eight complex multiple-choice questions (multi-part, scenario-based, gradient-scoring), closed book
- 90 minutes
- 70% pass mark (28/40)
Course Materials:
Delegates will receive a copy of FGI's ITIL Intermediate Certificate in Service Design courseware, along with the Service Design volume of the ITIL Core Books.
Public Course Schedule
Here are some upcoming courses from our public schedule, for a full list of dates please view our course schedule.
| Location | Start Date | Days | Price ex. VAT |
Offers ex. VAT |
||
|---|---|---|---|---|---|---|
| Next » | ||||||
| Solihull | 20/02/2012 | 3 | £945 | Book | Enquire | |
| London City Point | 26/03/2012 | 3 | £945 | Book | Enquire | |
| Reading Arlington | 26/03/2012 | 3 | £945 | Book | Enquire | |
| Solihull | 21/05/2012 | 3 | £945 | Book | Enquire | |
| London City Point | 25/06/2012 | 3 | £945 | Book | Enquire | |
| Reading Arlington | 25/06/2012 | 3 | £945 | Book | Enquire | |
Private On-Site Training
This course can also be taught privately at your workplace by our accredited trainers, for more information read about our on-site training.
Why train with FGI?
- Providing the full range of ITIL® & PRINCE2® examination courses.
- ISEB & APMG Accredited Training Organisation.
- Over 30 Accredited ITIL® and PRINCE2® Training Consultants.
- Pass rates vastly exceed the national average.
- Pass Guarantee Scheme.
- Expert trainer interaction and post course support.
- International and UK locations.
- One Clear Price.
- Skills Protection Promise.
- Wide ranging client portfolio covering the private and public sectors.
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Why train with FGI?
- High quality colour courseware
- Pass rates which exceed the national average
- Pass guarantee scheme
- Post course tutor support
- Expert trainer interaction
- ISEB & APMG Accredited
- One clear price inclusive of courseware and examinations
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