ITIL® Consultancy Implementation

FGI will assist in the implementation of ITIL® in your organisation. We can assist at any stage of the process, or any part of a stage, and even undertake the complete process to handover.

We have a range of techniques and off the shelf products that enable us to provide cost effective solutions and services.

Benefits

• The implementation process is speeded up thus saving time, reducing costs and enabling the benefits of ITIL® based Service Management to be realised earlier
• Off the shelf solutions massively reduce development and implementation costs

The FGI ITIL® Service Management Health Check

FGI recommend a full health check prior to any other implementation activity. The report will provide the information and guidance necessary to plan the implementation.

Planning

FGI recommend the use of PRINCE2™ to manage the implementation project and can provide a generic plan together with generic work-packages and products on which to base your implementation plan. We can develop the plan or assist in developing the plan.

Defining Processes

FGI can define Service Management processes and procedures that are ITIL® compliant but tailored to your company. We can assist you in developing processes and procedures. We can supply generic ITIL® compliant processes and procedures.

Training and Workshops

FGI have a range of courses, all of which may be tailored to meet your needs:

• Overviews of ITIL® Service Management
• Practitioner courses based on the processes and procedures developed for your company
• ITIL® Management training. People skills. Post implementation workshops, for instance: 'Incorporating ITIL® into PRINCE2™ Projects'. FGI can facilitate workshops to resolve particular issues

Implementation and Process Management

FGI can assist in managing your newly implemented Service Management process on your behalf in a number of ways:

• Direct management of the process.
• A mentoring approach where you manage, we advise.
• A less intrusive mentoring process involving reviews, checks and brief workshops
• We provide Quality Assurance and Control in the process

Post-Implementation Consolidation

FGI can provide valuable resource and expertise in assisting you in consolidating the benefits from implementing ITIL® Service Management

• Post implementation Review and Health Check
• Incorporating Service Management into developments project

• Link to ITIL® Consultancy