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Incorporating ITIL® in a PRINCE2® Managed Project

Duration: 2 days 

Price: TBA per delegate (excluding VAT)

 

Course Content:

Introduction

  • Objectives and expectations

Assessing the Situation

  • Why things don't work as well as intended when implemented
  • Reasons for this
  • What solutions are there
  • Costs and benefits

Operational Acceptance Criteria

  • What are they?
  • How are they measured?
  • What tasks are necessary to meet them?

Incorporating Service Management Tasks in the Project

  • Links between PRINCE2 and ITIL
  • Defining and Designing Products and Work-packages
  • The effect of different approaches to projects

Service Management and the Project

  • What does Service Management need from a project?
  • Where should Service Management be engaged in a project?

Continuous Improvement

  • Ensuring lessons learnt are passed forward
  • Circulation of the approach

What this course isn't!

  • About learning PRINCE2
  • About learning ITIL
  • About using PRINCE2 to implement ITIL processes

Course Objectives:

  • To enable the attendees to understand how to engage with ITIL Service Management 'Best Practice' in a PRINCE2 environment.
  • To enable attendees to identify the points in the PRINCE2 processes where interface with Service Management is necessary.
  • To enable the attendees to identify the ITIL Service Management roles and functions that should be involved in the project.
  • To enable the attendees to describe work-packages and products which contribute to meeting a project's operational acceptance criteria.

Who Will Benefit?

  • Project Managers wishing to gain a greater awareness and understanding of Service Management and Project Management integration, particularly ITIL.
  • Service Managers looking to incorporate ITIL Service Management principles within the Project Management lifecycle.

Pre-Requisites:

  • Knowledge of ITIL Service Management Disciplines to foundation level. The foundation certificate is not necessary.
  • PRINCE2 overview or above, or have basic concept of project management.

Private On-Site Training:

This course can also be taught privately at your workplace by our accredited trainers, for more information read about our on-site training.

If you would like more information on this course, please Contact Us.

 

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