ITIL® Service Strategy Overview

Duration: 1 day

Prices From: TBA per delegate (excluding VAT)

Course Overview:

The recently revised ITIL Best Practice framework for IT Service Management now includes broader IT Service Management disciplines within its scope. The ITIL guidance is structured around a Service Lifecycle approach, with each of the five phases of the lifecycle being defined in the five core volumes of ITIL.

FGI is the first training provider to offer overview courses in each of the core volumes, enabling delegates to access the guidance and gain a head start in adopting the latest Best Practice.

This one-day introduction to the Service Strategy volume will be of interest to delegates wishing to obtain knowledge of practices within the Service Lifecycle context.  The prime focus is the Lifecycle itself, the use of process and practice elements used within it and the management capabilities needed to deliver quality Service Management practices in an organisation

Course Content:

The following topics will be covered:

• Service Management as a Practice

o What is Service Management?

o What are Services?

o Functions and Processes across the Lifecycle

o Service Strategy Fundamentals

• Service Strategy – Governance and Decision-Making
• Strategic Assessment
• Developing Strategic Capabilities
• Service Provider Types
• Services as Assets
• Defining the Market Space
• Service Portfolios
• Service Outsourcing
• Return on Investment (ROI)
• Financial Management
• Increasing Service Potential
• Organisational Development
• Challenges, Critical Success Factors and Risks

Course Objectives:  

This course will enable delegates to:

• Define services and market spaces
• Conduct strategic analysis
• Apply Financial Management
• Manage demand
• Drive strategy through the Service Lifecycle
• Understand critical success factors and risks

Who Will Benefit?

All Service Management professionals who are interested in the latest Best Practice guidance contained in ITIL, particularly those who have a more strategic responsibility for IT Service provision within their organisation.

Pre-Requisites:

There is no formal pre-requisite, but it would be advantageous for delegates to have some prior knowledge of ITIL.

Private On-Site Training:

This course can also be taught privately at your workplace by our accredited trainers, for more information read about our on-site training.

If you would like more information on this course, please Contact Us.