Endorsed as ITIL Complementary Products, the Specialist Qualifications in IT Service Management draw on the broad range of good practice in Service Management, including ITIL, COBIT®, ISO/IEC 20000 and SFIA/SFIAplus. Each Specialist course provides job-specific skills development and provides an ideal stepping stone between the ITIL Foundation and Intermediate Qualifications in IT Service Management.
- Supplier Management
- Change Management
- Service Desk & Incident Management
- Business Relationship Management
- Problem Management
- Service Level Management