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ITIL® Planning, Protection & Optimisation

Duration: 5 days                         

Price: From £1,349 per delegate (excluding VAT)                           
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Course Outline

The ITIL Planning, Protection and Optimisation Intermediate Certificate forms part of the Capability series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification. It will be of interest to candidates who wish to gain a deep level of understanding of the Planning, Protection and Optimisation processes and roles across the Service Lifecycle. This course will enable delegates with a Foundation level knowledge of IT Service Management to apply good practice across the Service Management lifecycle in processes pertaining to the capability of Planning, Protection and Optimisation.

The course is inclusive of courseware, examinations, refreshments & lunch, post course tutor support, and pass guarantee.

Course Overview:

The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion. On completion of the course and the required personal study, delegates will be able to sit the ITIL Intermediate examination in Planning, Protection and Optimisation worth 4 credits¹.

Event Registration

Below is a list of all events that are currently open for registration. Click on the event name to proceed.

Event Date Price
ITIL® >> Intermediate Capability Stream
ITIL Service Offerings & Agreements
 Location:  London Citypoint
DT_VIEW_DETAILRegisterEnquire
Start: 19-05-2014
 End:  23-05-2014
£ 1419.00
ITIL Release, Control & Validation
 Location:  London Citypoint
DT_VIEW_DETAILRegisterEnquire
Start: 02-06-2014
 End:  06-06-2014
£ 1419.00
ITIL Operational Support & Analysis
 Location:  London Citypoint
DT_VIEW_DETAILRegisterEnquire
Start: 09-06-2014
 End:  13-06-2014
£ 1419.00
ITIL Planning, Protection & Optimisation
 Location:  London Citypoint
DT_VIEW_DETAILRegisterEnquire
Start: 30-06-2014
 End:  04-07-2014
£ 1419.00
ITIL Release, Control & Validation
 Location:  London Citypoint
DT_VIEW_DETAILRegisterEnquire
Start: 29-09-2014
 End:  03-10-2014
£ 1419.00

Course Content:

1. Planning, Protection and Optimisation in the Context of the Service Lifecycle

  • Service Management as a Practice
  • What is Service?
  • Service Management and Business Value
  • Processes in the Service Lifecycle

2. Capacity Management

  • Purpose, Goal, Objectives and Scope
  • Policies, Principles and Basic Concepts
  • Activities, Methods and Techniques
  • Triggers, Inputs and Outputs, and Interfaces
  • Key Metrics

3. Availability Management

  • Purpose, Goal, Objectives and Scope
  • Policies, Principles and Basic Concepts
  • Activities, Methods and Techniques
  • Triggers, Inputs and Outputs, and Interfaces
  • Key Metrics

4. IT Service Continuity Management

  • Purpose, Goal, Objectives and Scope
  • Policies, Principles and Basic Concepts
  • Activities, Methods and Techniques
  • Triggers, Inputs and Outputs, and Interfaces
  • Key Metrics

5. Information Security Management

  • Purpose, Goal, Objectives and Scope
  • Policies, Principles and Basic Concepts
  • Activities, Methods and Techniques
  • Triggers, Inputs and Outputs, and Interfaces
  • Key Metrics

6. Demand Management

  • Purpose, Goal and Objectives
  • Activities, Methods and Techniques

7. Risk Management

  • Challenges
  • Critical Success Factors
  • Risks

8. Planning, Protection and Optimisation Roles and Responsibilities

9. Technology and Implementation Considerations

  • Technology and Tooling
  • Evaluation Criteria
    10. Common Service Activities
    11. Continual Service Improvements

Course Objectives:

This course will enable participants to:

  • Understand the importance of Service Management as a Practice;
  • Appreciate how all processes in Planning, Protection and Optimisation interact with other Service Lifecycle Processes;
  • Identify the processes, activities, methods and functions used in each of the Planning, Protection and Optimisation processes;
  • Understand how to use the Planning, Protection and Optimisation processes, activities and functions to achieve operational excellence;
  • Understand the importance of IT Security and its contributions to Planning, Protection and Optimisation;
  • Understand the technology and implementation considerations surrounding Planning, Protection and Optimisation and the associated Challenges and Risks.

Who Will Benefit?

This course is aimed at individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications. It will benefit delegates who require a deep understanding of ITIL Planning, Protection and Optimisation processes and how they may be used to enhance the quality of IT service support within an organisation.

Individuals who may find this course of interest include IT professionals that are working within an organisation that has adopted and adapted ITIL and who need to be informed about and thereafter contribute to an on-going service improvement programme, as well as operational staff involved in Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management and Risk Management, and who wish to enhance their role-based capabilities.

Examination:

  • Eight complex multiple-choice questions (multi-part, scenario-based, gradient-scoring), closed book
  • 90 minutes
  • 70% pass mark, distinction mark to be confirmed

Pre-Requisite:

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission

Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required:

  • Earlier ITIL (v2) Foundation plus Foundation Bridge
  • ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).

Courseware:

Delegates will receive a comprehensive pre-course preparation pack and detailed course slides and notes. Delegates will also receive a copy of FGI's ITIL Intermediate Certificate in Planning, Protection and Optimisation courseware.

Private On-Site Training:

This course can also be taught privately at your workplace by our accredited trainers, for more information read about our on-site training.

If you would like more information on this course, please Contact Us.

¹ Certain conditions apply – ask your Account Manager for details.

 

 

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